FAQ's

Frequently Asked Questions (FAQs)

Order Placement

How can I place an order?
Follow these steps to place an order:

  1. Log in to your account (or proceed as a guest).
  2. Browse products and select the desired item(s).
  3. Enter the quantity and click Add to Cart.
  4. Go to the Shopping Cart to review your selected items.
  5. Click Proceed to Checkout and enter your billing and shipping information.
  6. Provide payment details.
  7. Review your order and submit it.

What if I don’t receive a Sales Order Summary?
The Sales Order Summary is sent within one hour of placing your order. If you don’t receive it, check your spam or junk folder. If it’s still not there, rest assured your order has been placed. You can call our customer support team to confirm.

How will I know my order has been placed?
After placing your order, you’ll receive an email containing:

  • A unique Order ID
  • Details of the ordered items
  • The total price and expected delivery time

The order will be shipped once payment verification is complete (for online payments).

Can I cancel my order?
You can cancel your order within 24 hours of placing it. Unfortunately, once an order has been processed, it cannot be modified or combined with other orders. To cancel, contact us via email, phone, or Instagram.


Privacy and Security

Is my personal information kept secure?
Yes, all payment and shipping data is kept secure and confidential. Only authorized personnel have access to this information. We will never share, lease, or sell your data without your consent.

What are cookies, and why are they used?
Cookies are small text files stored on your device to improve your browsing experience. We use cookies to:

  • Save your preferences (e.g., start page or filters).
  • Track whether you are logged in.

We do not use cookies to store personal information or share data with third parties. You can delete cookies at any time through your browser settings.